You can now easily modify or cancel your order before it has been shipped.
To do this, reference your order confirmation email, like shown below. The applicable link will be at the top of the email. You do not need to email us requesting permission to do this, we will be automatically notified:
If your order has been shipped, you cannot cancel or change your order.
Note, that cancelling or changing your order will effectively cancel your original order and the money will be refunded according to your bank's timeline (typically 2-3 business days).